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Jayson’s Story

Jayson is the consummate entrepreneur, dating back to high school days when he formed his first business in the rough-and-tumble computer and software industry. At the ripe age of 14, he was recognized as an early teenage whiz-kid on Oprah, 60 Minutes and other national and regional media. Later, Synergy Billing was cited as Inc. Magazine’s 762nd fastest growing company among its “Inc. 5,000 Companies.” His company has been lauded among the GrowFL and the Economic Gardening Institute top fifty companies to watch. Synergy Billing also earned First Place honors in the Brighthouse Regional Business Awards program.  Today Synergy Billing, an acknowledged and innovative leader in revenue cycle management, credentialing and education for Federal Qualified Health Centers around the country. He employs more than 100 people with a steadily growing workforce. Synergy Billing recently celebrated the first anniversary of the company’s move to its new headquarters at The Fountainhead in Holly Hill, a Google-inspired corporate campus that he conceived and is developing in collaboration with city and county officials. Additionally, Jayson is highly engaged in the community, serving on various boards of directors and volunteering. Finally, as a dedicated family man, Jayson and his wife Misty are busy raising their five young sons.

Jayson’s accomplishments over the past twelve months are as impressive in size as they are in the face of historic challenges he – and everyone – has faced. While he could have put his development plans on hold, he pressed on in his quest to create a model corporate campus for his company and other like-minded business professionals. In doing so, he generated a partnership with city and county officials to create The Fountainhead. It is currently wrapping up the first phase of development, having become the headquarters for Synergy Billing and its workforce of more than 100 people. Consequently, he has transformed a blighted and abandoned middle school site to a vibrant environment full of promise. In addition to hosting his own company and several compatible businesses, plans also call for  a community health center, daycare center, fitness center and dining facilities. As the developer of The Fountainhead, he has dramatically enhanced the economic development appeal of the City of Holly Hill. Jayson has guided this project through the myriad challenges typical of development, and he has deftly maintained a rapid pace of progress through the historic COVID-19 pandemic. By doing this, he was able to maintain service to his clients and keep his workforce on the job. Since his clients provide their communities with vital health care services, he has remained committed to serving them without interruption during this global health care crisis.

During the past 12 months Jayson has been a catalyst for business and development by creating his corporate campus, The Fountainhead, where he has relocated his workforce of more than 100 people to the new corporate headquarters.  He has been active in partnership with Stetson University‘s entrepreneurship program and is a founder of Innovate Daytona, which is a vital resource for entrepreneurs. In an effort to show there is nothing wrong with failing, he has advanced the Fail Forward Movement to help entrepreneurs learn to overcome challenges. Jayson has accepted speaking engagements to share his expertise with aspiring entrepreneurs and served as a judge in Embry Riddle Aeronautical University‘s student competition. Because of his belief of ensuring youth have character building programs, he serves on the board of the regional YMCA. He also encourages his employees to volunteer at a local food pantry as well as other charity activities during business hours – with pay. In a time when many companies are eliminating jobs, Jayson is actively recruiting workers and offering career-building training through his Synergy Career Academy. Jayson is working to expand facilities at The Fountainhead, setting the table for relocation of other businesses to the campus and thus generating new jobs for the community. He has worked in collaboration with CareerSource in providing training and job opportunities for the long-term unemployed.

Jayson is quick to say his greatest accomplishment is his family. He has a wonderful wife and five highly active sons. He enjoys doing things with them – cooking on weekends, playing volleyball and attending their sports games (before the pandemic). Recently his oldest son started to workout with him. And he takes each one on an annual “Birthday Trip” to spend one-on-one time with them, building lasting memories with each trip. Aside from his commitment to family, Jayson is a community volunteer. His efforts, along with those of his employees, earned his company Business-of-the-Month honors from Food Brings Hope, a 501(c)(3) public charity dedicated to providing collaborative solutions for families with children who experience hardships due to homelessness, poverty, or unfamiliarity with community resources – there are more than 2000 homeless children attending schools in Volusia County.

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I Am Jayson Meyer

I wrote this on November 18, 2002 as a prelude to the man I wanted to become. I am still striving towards it but it holds true.

November 18, 2002
As I make the transition into my twenties I have been thinking a great deal about the man I want to become. What Jayson Meyer stands for? Not what I am or who I am to others but the core jayson principles and beliefs that compose me:
I am completely secure in who I am. I don’t live for others and I have nobody to impress. I don’t put on a fake smile or alter the truth. I don’t exaggerate I tell it the way it is but I can be compassionate and diplomatic in doing so if it is a sensitive issue.
I don’t lie. Everything is done with integrity. If I give a man my word it is my bond. I don’t intentionally mislead people.
I am aggressive in business. I put the survival and happiness of myself and my family before anything else.
I am tough but fair. I am respected not because I demand it but because I have built a reputation of being fair and honest.
Fame is not important to me I know who I am and I have people that love me already. I do not need strangers to like me.
I realize I can’t please everyone and I don’t try. I simply do what I know to be true and right.
Many people may not like me, I don’t let this bother me. My family is VERY important to me and I will do anything within reason for them. I always put them first.
I don’t feel guilt unless I have broken my word. I am never afraid to admit that I am wrong. I try not to be.
I think carefully before I speak and never say too much. This is one of my key traits. I listen to what people say and am patient. I have little tolerance for liars and conmen. I offer my opinion when it is
asked. I don’t volunteer my opinion and never force my views on others unless it is an issue relating to my business. I don’t preach to others my beliefs.
I am a man of faith – both in a God and in myself. I am strong in mind and body. I am also strong willed, if I believe in something I will achieve it. I realize the value and importance of hard work. I
always work hard.
I believe in being proactive not reactive.
I believe in constantly improving myself and increasing my knowledge. I try to learn about anything that interests me. I pay attention to detail and remember important things/events.
I believe in acts of kindness towards others. I don’t believe in sacrifice for people other than family. I do not require recognition or appreciation from many people. I believe in achievement.
I do not believe that money is the root of all evil. I believe in rewards for hard work. I believe in fulfilling obligations. I do not practice shady or dishonest business practices. I believe in earning what I have and not accepting charity from others.
I don’t believe in using people in life. Material things do not make me the person that I am and I do not need them in my life to be happy. I do believe in having nice things but I work hard and earn them. I do everything to the best of my ability and demand the same from people I associate with. I don’t expose myself to people or situations that may hurt me or compromise who I am. I am very choosy about my friends but will do anything within reason for a good friend.
In business I realize that it is highly competitive. I always strive to be number one and demand my people to do the same. I am an aggressive business man. Some people are intimidated by me, they
shouldn’t be. I’m only focused on profits and innovation. If I enter into a contract or give a man my word it is as solid as oak. I don’t worship money I respect and appreciate it. I appreciate all the things I earn.
I control my business and run a tight ship. I don’t overly depend on people in my business and have enough knowledge to carryout any task within any of my companies. I strive to understand every
aspect of my operations and scrutinize every dollar that comes in and goes out. If I am not number one in an industry I shoot for that as my goal. I have made a lot of money but it hasn’t changed me. I
control the money not the other way around. I am always humble.
I am serious when necessary but know how to have a good time. I believe in thinking things through.
I am a man of the world. I can be in the country working on a farm or in the city at a business meeting and I am still in my comfort level. I have come to realize that I shape the world, not the other way
around. I am a man who was born to LIVE. I am Jayson Meyer.

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The Synergy Culture – November 29, 2020

Today is Sunday, November 29, 2020. It has been the most amazing Thanksgiving weekend. Misty and I brought our family to the Macy’s Day Parade for the first time! It was truly amazing. The boys
absolutely loved New York. Michael is going to be 12 soon, Maddoc just turned 10, Max just started 1st grade, and Maverick just turned 6 in September so he is still in VPK. They were all the perfect age for this adventure. We had a balcony that extended from our room so we were able to watch the entire parade from our hotel. It was the coolest thing. We arrived back yesterday exhausted from the travel. As I was enjoying my coffee this morning I re-read an essay I had written in 2008 called “Synergy Billing a Culture of Achievement”. Twelve years ago feels like an eternity but reading this took me on a trip down memory lane. As I read this essay it made me think about 2015. The year that we decided to actively focus on Synergy’s culture. While I had a vision for what I wanted Synergy to become, I don’t think I fully understood then how critical the culture was going to be to turning that vision into reality.

Thinking back, the past five years have been an amazing journey. We have conquered some “Big Hairy Audacious Goals” and we transformed Synergy Billing into a world-class company. Of course in my mind we have always been world-class but the reality back then was we had some gaps. The growing pains could be felt when you walked through the office. We were a team of about 100 and
we were struggling to find talented people. Not to mention, physical space was a precious commodity. We were in the early stages of professionalization but that didn’t overshadow the excitement that we all felt. If you worked at Synergy Billing in 2015 you probably felt the stress but you also felt that you were a part of something “game changing.” It still feels that way only more so. I can say without hesitation that the biggest contributing factor to Synergy’s success has been our culture.

In 2015 Synergy had a great work atmosphere that encouraged learning, achievement, and professionalism. We had a definite purpose and chief aim that we were shooting for and we had
clearly defined guiding principles that served as our “compass”. We hadn’t yet defined the beliefs, norms, and way of life but the environment was positive and employee satisfaction was good. Our
culture was a reflection of the dominate personalities within the company. As a result, we had some subcultures going on within different departments. With a little focus and planning we knew we
could go from “good” to “great”. In fact we branded 2015 “In Pursuit of Greatness: A Year of Synergy”.

When I think back 5 years ago I recall that we were having some issues with feedback and accountability. We hadn’t yet created a human resource department but we were ready to and we wanted to do it the right way. We ended up calling this department “Team Member Operations” and we were very careful to build it the right way with the right leader. Today, it is has the awesome responsibility of making sure that the Synergy Way of Life is maintained for current and future generations. Earlier this year, we were recognized by Fortune Magazine as one of America’s best workplaces!

In the early days of Synergy I wasn’t very good at communicating my goals and the company’s goals. Although I didn’t realize it at the time, my failure to properly communicate created uncertainty amongst the team. As a result, we suffered from a lot of drama and interpersonal issues. Once I figured out what was going on I set out to improve my communication skills. By 2015 I became focused on making sure that everyone understood my vision for Synergy Billing. That was just the beginning. As we got better at planning I started to lead workshops with teams and departments to share my vision. We took that a step further and made sure each person understood how important their role was to turning that vision into a reality. We recognized that clarity starts from the top down and it would always be critical for our leadership team to be on the same page. If we were dysfunctional everyone would be dysfunctional. It just seemed to make sense that if we were going to set big goals for the company we needed everyone on the same page. We decided the first building block of our formal culture management would be clarity. Clarity of purpose, clarity of our destination, clarity of everything – it is a key part of the Synergy DNA.

Today, the way that clarity radiates through our company is very dynamic. It is more than just communicating a message. We have taken clarity to an entirely new level by connecting every component of Synergy into an online digital ecosystem. 5 years ago this started as a simple intranet with a knowledgebase that also centralized digital documents. Today, this technology is the second
most important part of Synergy. Our people are the first. By putting the best minds at Synergy together we developed an online platform that is an extension of everything we do. It interfaces with our client’s software so that we are all using a single billing software and then it interfaces with Team Member Operations (HR), Accounting, Client Services, Document Management, IT Help Desk, Training and Education, and Quality Assurance. 20 years prior I had nearly gone bankrupt developing an online billing software. I had nearly given up on it but Dad kept advocating for it and we pushed
forward. One of the proudest moments of my professional career was the day that software was finished. The two of us went out that night and had a celebratory “Black Russian.” We earned it. Having our own software was a game changer for our operations but this is only one (albeit a very important piece) of the ecosystem. Each team member has their own dashboard which is customized and has certain access levels depending on their role at Synergy. From our dashboards (some people call it the Synergy Splashboard, long story but it stuck) we can see a feed of information very similar to Twitter style messages. You can follow different people, departments, and projects to stay in the loop on what’s happening. Those that are major contributors to our social network receive “Synergy Badges” and accumulate a ranking within the system. It is actually very cool and has taken a life of its own. While we expect each department to communicate updates, there is not a financial incentive for participation. Being an influencer in the Synergy ecosystem has become more of an intrinsic reward and badge of honor. In a company of more than 500 people it also helps people stand out
and we use it as a way to identify emerging leaders in the company. Most importantly, it creates clarity and gets everyone “rowing in the same direction.”

As I was reading the essay from 2008 I couldn’t help but chuckle. I had written that I wanted to make sure that everyone could take a vacation and spend time with their families when they wanted to and I wanted to make sure they received summaries of their benefits and PTO. Today, when we login to the Synergy Intranet each team  member’s personal profile displays all of their benefit information
(including retirement, PTO, and incentives) along with their personal scoreboard that gives them objective and subjective feedback. Under the “Personal and Professional Development” section their individuals goals are outlined and a Synergy Coach securely messages with them to help make sure they are on track to achieve their goals. This is light years ahead of where I was 12 years ago and just one of the many ways we are helping our team members maximize their potential.

One thing that has remained constant in the “Synergy Way of Life” has been a passion for learning. Through the Synergy Billing academy we train and develop our world-class billing specialists but our internal training teaches each team member the “Synergy Way.” For instance, when Team Member Operations adds a new Synergy Billing Specialist into the online system, they select their specific job and position. This populates into the new team member’s profile all of the training and education programs that they will complete and to advance to the next level on the Synergy Career Ladder.
Every policy, process, and procedure has an interactive training but not every team member needs to know every process. In most companies policies and procedures are stale and stagnant. At  Synergy, we recognize that they are key to creating the framework of our culture. We just choose to make them fun and interactive. I would say we have succeeded. We made it a goal to be recognized for the best corporate training and education program in the world by 2025 and I think we are on track.

Our way of life at Synergy has evolved but it hasn’t changed much. The core principles were always there we just needed to help people clearly see and understand things. Clarity of purpose throughout
Synergy helped us understand our mission and our vision for the future. Our values became our guiding principles which really shaped the way that synergy “felt” for anyone working there.

Since I way a boy I had always been raised to do my best and to work to the best of my ability. Based on that upbringing I came to realize that people (including me) are capable of more than they realize. This was so closely intertwined into my upbringing that it became a staple of the Synergy culture. Today, this is evident through the ways that we encourage our team members to be the best version of themselves. We help build our team members up so they can maximize their potential.

Comparing the culture of today to five years prior the most dramatic difference is probably accountability. Back then the expectation was for people to “do what you say you are going to do when you say you are going to do it.” In theory that sounds simple but in practice there were no consequences. People were not held responsible and there was little sense of urgency and proactivity. The world at Synergy is much different today and the outcomes have been amazing. It hasn’t been negative in any way but instead there is more of a sense of fairness and we get things done on schedule.

I take great pride in the fact that that every person that works at Synergy earns more than a “living wage.” In fact, our people are the highest paid in the industry. What has been amazing is that when
people don’t have to worry about paying their bills they become much more creative and effective. As a results, the people of Synergy live to work not work to live. In other words, each person at
Synergy understands they are in charge of their own destiny. They could choose any profession but they choose Synergy and the work we do because they love it. We all need money to survive but at
Synergy the paycheck is secondary to doing what we love. We are a very creative people that love to solve problems and serve others.

Another characteristic of our way of life is that we pay forward knowledge, wisdom, and experience. Synergy employees do this with or without a financial incentive. The majority of the Synergy team is rewarded intrinsically rather than extrinsically. Don’t get me wrong, we all need money to achieve economic freedom, but our culture here is such that the money is secondary. It comes naturally as a byproduct of doing excellent work.

It saddens me to think of the great many people that wake up each day with anxiety about going into their place of work. I am so grateful that at Synergy we are a part of something much bigger than us. It is so rewarding to know that the work we do is having a positive in the lives of millions of people. I don’t know what it is like for other companies but we all share the passion for helping others.
Whether it be our clients or people in the community, the people at Synergy genuinely care about others.

There is just something magical about the culture at Synergy. There is passion that radiates from each person and it can be felt when you walk through the halls at the Fountainhead Campus or speak with any team member. Yet the true “magic” is much more than just passion, the people of Synergy understand that there are no limits to human achievement. We believe that if we can dream it we can create it and if we set our minds towards something there is no mountain we can’t move. What started as a culture of achievement has evolved into a culture of enlightenment that teaches its’ people that they can be anything and do anything. Synergy is much more than a company, it is a way of life. We know because we live it every day.

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MJM Interview – Keys to Success

What others are saying about Jayson

“A brilliant strategist”
“He turns problems into solutions”
“Wisdom beyond his years”
“He has the “Midas” touch”
“Delivers on promises”
“Visionary”

Interview excerpts from fall 2019

Q: Jayson, what is your recipe for success?

A: I don’t know if I have figured out that exact recipe yet. When I think back over the years I have always had this flame inside me that has driven me to achieve. Of every quality persistence is the one that has been most key. It has kept me from giving up when most people would have. Next would be a deep confidence in myself and my abilities which minimized the fear of failure. I’ve never been afraid to try something new if it makes sense. I always try to keep an open mind and not get too married to my ideas. If I distill it to the top 3 characteristics it would be persistence to push through, deep desire to achieve, and the discipline to create the habits necessary to succeed.

Q: You mention a flame inside you that has been there since youth. What were you like as a child?

A: Shorter and smaller otherwise, not much different.

I was always eager to achieve and prove myself to the world. I felt when I was young that I was destined to do something bigger and be someone that contributed to the world. My inner voice told me i could do anything if I set my mind to it. That minimized fears and anxieties which cleared the path for me to follow my dreams.

Q: You got started in business at a young age and dropped out of high school. What motivated you to do that and can you describe what your self-talk was like during that time?

A: That’s a deep question!

I remember certain mantras (from my mom) from when I was a boy “always try your best” “you can do anything if you put your mind to it” “get good grades and you’ll be successful.”

I recall being very focused on my grades because I wanted to be a “success” in life. I was a high performer in school until I learned that I could be a success in life without getting good grades and succeeding in school. I discovered this on accident when I was in middle school and I was paid $20 to help one of my teachers with her home computer. It was very much like the light bulb going off and I said to myself “if she would pay me $20, who else would pay me and could I earn more?”

By the time I was in high school my head wasn’t in the proverbial game any more. All I could think about is how I could leverage and maximize my skill to earn money and be successful. My grades started to slide and I had zero interest in traditional education.

I recall in my 10th grade year there was an opportunity to build several hundred computers and ship them to another country. I went “all-in” (the opportunity didn’t materialize) but that didn’t deter me. I was hooked on the thrill of earning a living and building my business.

I loved computers but the thrill wasn’t from computers. It was about using my skills and abilities to create and provide value to others and then receive a reward ($) for that effort.

The decision to leave school was easy for me. I remember for a split second thinking “what’s my backup plan?” Then “do I need a backup plan?”then “if this doesn’t work I’ll find another way to achieve my dream” the decision was made and there was no turning back, or looking back. I never gave high school another thought, not even when my fortunes changed.

Q: What did you want “to be” when you grew up?

A: As a child always looking for ways to earn money. This was mostly because my mother taught us to save up for half of anything that we wanted to buy. If we saved half they would match me and that could be used for buying toys or other objects of my desire. I did everything from pull weeds to sell gum at school to make some extra walking around money.

I had an innate sense of justice and I wanted to fight evil. I always liked Batman because he was a strong super hero but also a successful businessman. I thought I would grow up to have super powers. When I realized I wouldn’t have super powers I decided it would be neat to Be a comic book artist. It was a nice idea but my grandfather told me that it would be difficult to build a business that way and I started losing interest.

As far back as I can remember I loved to solve problems, to fix things, to build things. My grandfather had a workshop where he would fix tools and he let us take broken tools and electronics apart. I remember fixing a broken electric shaver and these experiences made me want to be an inventor.

As I became a teenager became more focused on earning money and went through phases of wanting to be a doctor, and a lawyer, and a computer programmer. I was in love with problem solving and loved puzzles. Computers became my outlet during those awkward teenage years. When my brother and I built our first computer at 13 years old I was hooked. That passion turned into my first business “Meyer Technologies.” When I was able to combine my passion at the time (computers) with money I thought computers were my calling in life.

I didn’t know it at the time but my true passion was solving problems and making things work the best way possible. It took me years to realize that it wasn’t the computer I loved. It was commerce.

Q: What was your self-talk like as a kid? What did you think about and what motivated you?

A: As a kid I thought constantly about making money. I saw money as freedom. I wanted to work as hard as I needed to in order to build a fortune. I was very enamored by money and the freedom and flexibility that I saw people with money seemed to have. I wanted that freedom.

The voice in my head was like motivational coach (or military boot camp instructor depending on how you look at it). When I would be ready to throw in the towel on a school project or something difficult I can remember hearing “don’t give up, don’t be a quitter, you can do this.” Sometimes it would threaten me with “do you want to be average and ordinary? i know you aren’t lazy, are you procrastinating? Are you doing everything you can.” Mostly it was curious “how do you think that works?, how could we fix this?, how is this built or engineered?”

All of this self-talk was driven by an innate desire to succeed and understand. Mostly I wanted to understand how things worked and what other people thought about. Like most kids I wanted to be rich and famous one day.

Q: A lot of people struggle with self-assurance and self-worth. “Fake it till you make it” is a main-stream concept that many people refer to. Even the most educated and successful among us struggle with self-confidence. Where does your confidence come from? How do you build it and how do you prevent it from controlling you?

A: First, let’s talk about “fake it till you make it.” I don’t agree with that mindset. I have seen it breed a fear of asking questions and admitting mistakes. It can cause “imposter syndrome” and actually be detrimental to personal growth. Instead I believe you should practice the art of “humble inquiry” and learn to ask questions and be authentic about strengths and limitations.

My personal philosophy is about failing forward which requires you to humbly approach new situations and apply discipline, desire, and determination towards achieving break thru moments. I define a break thru as a moment in time where the impossible becomes possible.

The more you fail and are able to recover you start to build a “coat of armor” that protects you. This coat of armor is actually your ego and it is like the immune system to your confidence. 2 things can attack this immune system: 1) self doubt 2) hubris
Both of these can make you sick and you can even cause your own “auto-immune” disorder where you start sabotaging yourself.

I have learned that there are only 2 things that you can control and that is 1. What you think about and 2. How you respond to the things that happen. Based on this knowledge I approach each situation with the quiet confidence that no matter what happens I’ll either find a way or make a way. That helps me to stay calm inside which in turn helps me to perform at my personal best.

Q: Fear seems to be a limiting factor for just about everyone. The fears of poverty, the fear of failure, the fear of illness… What were you afraid of in the early days and what are you afraid of now? How did you conquer that fear?

A: Fear can limit even the most talented amongst us. It can also motivate us to achieve new things if it is mastered and harnessed. So what are we afraid of?

Growing up I liked to tell myself I wasn’t afraid of anything. What I was masking was a deep fear of death and a fear of losing my business and the money i had earned.
Once I was able to be honest with myself and recognize my limiting thoughts and beliefs I could start to work on them. Whatever your favorite flavor, fear is a terrible master because it makes you see things that aren’t there.

The first step to mastering fear is to recognize it for what it is and put it into perspective. Then you have to work on it. I cannot say that I have mastered fear
but I put it in its place.

Q: A lot of entrepreneurs talk about the challenge of having structure and staying disciplined when “you’re the boss.” What has your experience been and how do you stay disciplined?

A: Most people wake up in the morning and they don’t have a choice whether to press snooze or not on the alarm. Anyone self-employed or without a direct boss to report to each day knows you have to self-manage and self-motivate.

As children we were slaves to our impulses and as we grow into adults we become slaves to our habits. Rather than fight this I have embraced it. If I am going to be a slave to my habits I choose good and intentional habits. Each person has to decide what habits (routines and activities) will help them achieve their dreams. Then it just becomes a matter of conditioning.

I have found that discipline is like a muscle that can get stronger with practice. The best advice I can offer anyone is to paint a picture of how you “want to be” and then combine that with intense desire. That will strengthen the discipline muscle and pull you towards the habit.

Q: What motivated you to be successful when you first got started and how has that changed?

A: I wanted to win at the game of life. I wanted to be the most successful and richest person in the world. I thought money was the key to winning the game of life. I had been conditioned by society into thinking money equated to “winning.” Interestingly, I struggled to accumulate and save money while I was chasing it. It ran from me. I had been in business about 10 years (27) and I lost a client (they didn’t renew) and it stung. I learned a really valuable lesson that has stuck with me and shaped me since:

You rarely get fired for doing a good job. If you do a great job someone will always want to hire you. If not today, sometime soon.

It really is that simple. If I focus on quality work people will want to hire me and pay me. The better the outcomes the more they will be willing to pay. It was an epiphany of the utterly obvious but it changed my entire focus.

Today what motivates me is much different. I like to convert my visions and dreams into reality. I enjoy solving interesting problems and doing interesting work. No matter what I am doing I focus on the quality of the output for that job. I ask myself if I am creating more value than it will cost. I remind myself how that work will get me closer to my vision or goal. That is truly my secret.

Q: How do you stay motivated?

I am a learning machine. I am driven by the desire to understand how the world and the universe work. It is a hunger to learn that drives me.

For me the key has been to remain “hungry” at all times. To never let myself feel too comfortable. To do that I am always trying to learn and grow.

Q: What was the largest challenge you faced earlier on? How did you overcome it?

A: Being young and in business I had to work extra hard to be taken seriously.

As I worked to grow the company I recognized the important of credibility and I worked diligently to build mine and to be “professional.” I wore ties and did all the right things to demonstrate my credibility. I always had a baby face and it was difficult early on to get customers to say “yes” because of the age barrier. Every time I would fail to get a contract or a job I would blame my age. It became my go to excuse. I would even add-on 2-3 years to my actual age so that I’d be taken seriously. In some ways my own limiting thoughts and beliefs about my age became a self fulfilling prophecy (i made it true).

It took a long time to overcome and I did it by building a reputation of doing quality work, focusing on my professionalism, and building my credibility. Credibility is a form of capital in and of itself. That was a valuable lesson that came from a difficult adversity.

Q: How do you handle changes in life and business and what tips do you have for managing that change?

A: “Change isn’t easy” it’s a phrase that most of us have heard and many of us can relate to. If we have certainty that a change is going to benefit us in positive ways (say winning the lottery or a scratch off) we are less resistant to the change.

As human beings we are really good at recognizing patterns. In fact it is one of the primary ways we learn through pattern recognition. When we become comfortable with a pattern we feel “in control” because we know what to expect. New patterns mean uncertainty and a lack of control (at least temporarily).

I think the reason change is difficult is because of the uncertainty that goes along with it. There is an underlying fear that things changing might not be changing for the better. That makes us as human beings feel unsettled and a little worried.

The way I approach it is by gathering as much information as I can to minimize the uncertainty. I look for the positive outcomes that should happen from the change. If I can’t find anything positive then I just suck it up and to come to grips with the “certainty” of “uncertainty” (the only thing certain is that things will change and be uncertain).

Q: A lot of people set new year resolutions to make changes. When do you think it makes sense to make change?

As a co-creator in this universe (we are all co-creators) I have an obligation to make the things in my sphere of influence the best they are capable of being. Said plainly, if shit ain’t working right I have a responsibility to make it work better.

My philosophy about change in my business has always been that once you recognize that something can be improved upon you have an obligation to improve it.

Q: You left high school when you were in your sophomore year. How did you learn the things necessary to be successful without finishing high school or attending university?

A: First, let me state that I think everyone should receive a higher education and that the value of higher education is priceless. That being stated there are different methods of higher learning and I believe university is just one of those methods.

When I was 15 I made a conscious decision to pursue my dream and vision for success. I recognized that I would have to do some learning on my own but I was naive to how much and how intense it would be. I was desperately seeking someone to model and emulate (a mentor) and I was hungry for knowledge.

I recall thinking if I want to be successful in life and business I should read what they read at Harvard Business School. I sought out any information I could find about their curriculum, syllabus, and required reading. I read many of the same books and business case studies. The difference was I didn’t have the experience to properly interpret and filter what I was reading. So began a long series of learning through mistakes and temporary failures. The key to learning what any of us need to know is to ask the important question “why?” My hunger for knowledge has always been insatiable and that created a drive that constantly pulls me towards my goals.

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Message from Synergy Billing CEO

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Free Your Mind and Unleash Your Creative Energy

Fear, Anxiety, and Discontent

At the root of anxiety is fear. An unspoken, unacknowledged, and unrecognized fear.

It starts as a little seed of self-doubt and uncertainty. It sprouts into a knot in your belly and creates an unsettling feeling. You can’t put your finger on it but something ain’t right.

We start scanning the environment for risk. We are waiting for the shoe to drop. Being smart responsible people we take what seem to be pro-active measures to avoid the inevitable pain that will come. We begin over analyzing people and situations. We run the various scenarios, often making assumptions (sometimes false assumptions), to avoid something from going wrong . The scenario becomes a possible outcome.

A Mind Virus

Further analysis of the outcome creates more anxiety and fear. This becomes a mind virus. All you can think about it and how it will impact you (and the things that matter most to you). The thought of losing something or someone becomes overwhelming. These thoughts of loss, less, or not enough become your dominant thoughts.

With these thoughts on your mind you go into the world determined to prevent them from happening. Decision making becomes filtered by the question “will this result in….”

We go about our business but something feels “off.” We can’t put our finger on what is wrong and we tell ourselves we should be happy, grateful, and “stay positive.” Yet there is a looming feeling of dread. We play it safe and avoid things that might cause any pain. Without fully realizing it we have redirected the majority of our mental powerhouse to “risk mitigation.”

With this unsettled feeling inside us we increase our focus on preventing negative outcomes. We see problems everywhere. Each problem appears as though it could lead to “the end of times.”

The Fear Becomes Real

We feel like we are having a stroke of bad luck. Bad things happen in 3s we tell ourself. We have a tough time focusing, we don’t get sleep, and we become absorbed by problems and negativity. We become ineffective at tasks that are normally effortless to us. We begin to spiral and we can’t focus or think clearly.

Our quality of life, quality of work, and relationships are under attack. Before we know it the unspoken thing we feared becomes reality.

Does this sound familiar? I may have just put to words something you feel and sense daily. If not, you are a very fortunate soul who has mastered yourself and you should be commended. For the rest of us this is a very real dilemma but it is something that we can control. If we decide to take control.

Neutralizing Fear

“I learned that courage was not the absence of fear, but the triumph over it. The brave man is not he who does not feel afraid, but he who conquers that fear.”

― Nelson Mandela

From a young age we are taught to be fearless and for most of us there is a stigma to admit fear. When I was a kid there were shirts that were popular that said “No Fear” and you were a cool kid if you wore them.

At the root of anxiety is fear. Being afraid is a rational and normal reaction to something we believe may cause physical or emotional pain. Anxiety is heightened when you haven’t recognized what you are afraid of.

For most of my adult life I suffered from anxiety. Had you asked me what my biggest fear was I would have probably said “nothing.” In reality I had an unrecognized fear that everything I had worked for would be stripped away from me and I would be penniless without a college degree. I wouldn’t attend funerals because I didn’t know how to cope or deal with death or dying

Acceptance

“God grant me the serenity to accept the things I cannot change;  Courage to change the things I can; And wisdom to know the difference. “

-Serenity prayer, Reinhold Neibuhr

Being afraid can be a smart thing that helps us to survive. Avoiding fear is what gets us into psychological trouble. The reality is we need to fear-less not be fearless. To do that we have to have the courage to face reality and be honest with ourselves. The simple act of naming your hidden or underlying fear is the first step to neutralizing it.

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The Art of Living

“Form a mental picture of what you want to be, and of all that you want in person, property and environment; dwell upon it until it is clear and definite to you, and hold it until it arouses intense desire.”

I recognize that I am on an incredible journey in life and I am in love with every second of it. I’m so grateful to live this life and I want to do it with purpose, honor, and integrity. This is how I choose to live:

I am deeply thankful. My beating heart is enough of a reason to appreciate the moment. Each day I invest time early in the morning to reflect, meditate, and appreciate my existence. As frequently as possible, I reflect at the end of the day on what happened.

I try to always do the right thing and I know it’s right because it serves the greater good, it doesn’t hurt another person, and it is done with love. When I know it’s the right thing I don’t let other people’s filters or perception deter me from what I know in my heart to be right. I have the courage to stay true to my beliefs and I don’t apologize for being me.

I seek the good, the true, and the beautiful in all aspects of life. I am committed to that which is “right” against the backdrop of natural laws of the universe. I am always assessing each situation to make sure it creates”synergy” or win-win situations.

I don’t take anything or anyone for granted. It took 13.8 Billion years to get to this very moment. I am constantly scanning each moment with the objective of leaving it better by being a participant. I do this as an expression of gratitude because I exist and I was granted the opportunity to be a part of the moment.

I don’t let my pride or ego interfere with results and effectiveness. I understand that to influence outcomes I can’t always control the events. I have the courage to yield to circumstances in order to achieve my aim. I don’t always listen to the voice in my head

Engrained in my DNA is an intense desire for things to be the best they can be.
I try not to settle for anything less than the best for a given situation regardless of time, effort, or money. I have high expectations but I aim for perfection and settle for excellence. I think before I act and I clearly see the objective of my actions or activity. I focus on doing the minimum necessary, at maximum effort, to achieve the best possible outcomes.

I recognize we all have filters that skew how we see reality so I don’t let my ego close my mind to the possibility that I may know nothing and I could be wrong. When someone presents a better idea I show gratitude and embrace it.

I believe that everything is a gift and every material possession is on loan. I appreciate form and function of material goods but I don’t pursue accumulation of goods as my chief aim. I recognize that when I die I can’t take material possessions with me so ultimately they mean nothing.

I have accepted my own mortality and I live each day liberated because I know that I may have an expiration date to my physical existence. This feeling allows me to maximize each moment and live life to the fullest.

As I turn my dreams into reality I don’t brag about my success, I let the results speak for themself. I strive to be the silent winner, the humble champion. I learn from my failures and share the lessons with others to help them learn.

I am simply grateful to exist and live this life so I can evolve into the best version of me. Thank you for this opportunity.

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Problem? Not a problem. Bring it on!

“Harmonious thoughts lead to happiness and abundance meanwhile negative thoughts lead to poverty and misery.” -The Master Key System

“I have been given eyes to see and a mind to think and now I know a great secret of
life for I perceive, at last, that all my problems, discouragements, and heartaches are, in truth, great opportunities in disguise. I will no longer be fooled by the garments they wear for mine eyes are open. I will look beyond the cloth and I will not be deceived.” -The Greatest Salesman that Ever Lived

Sometimes things go crappy. An expectation isn’t met or you aren’t happy about your hamburger at Chili’s. It’s not a good situation. When these things happen we have a choice in how we respond and react. Do we get angry and defensive “how dare you put mayonnaise on my hamburger it wasn’t listed on the menu!” Or do we approach it in a way the limits the negativity of an already negative situation “excuse me, there must have been some confusion. The menu didn’t reference any mayonnaise and I’d like to request this be re-made, please.”

This is not just about being polite it’s about maintaining your integrity to that which is “right” and not letting negativity cloud your filter on the world. Since we cannot change what has happened in the past we can only seek to alter the future. The way to do this is by properly diagnosing the issue and learning how to prevent it from reoccurring.

When something goes wrong, and we react in a negative manner, our mental vibrations shift and now the mental filters (we all have them it’s our point of view or perception) in which we are interpreting what is happening in the world around is being tinted and tainted by negative thoughts and emotions. If we start to “see red” everything starts looking “red”. Meanwhile, if we separate our emotions and feelings from the negative event we can objectively assess the situation and take ownership (we must be responsible for our own problems. Asking for help is OK but we can’t outsource them completely).

“Problems aren’t bad they are opportunities to make things work better, faster, cost less, become more cohesive, advance at a more rapid pace, growth, and advance synergy. “
-Jayson Meyer

If we react to a problem in a defensive manner by getting frustrated, angry, or fearful we risk losing our objectivity. Fear can be a big driver when there is a problem. The fear of getting in trouble can be significant. One must ask themself “if I cannot alter what has happened because of the problem how can help solve it and prevent it from reoccurring?” A mindset of this nature will always lead to advancement. It is a continuous improvement mindset that evaluates the problem or scenario objectively both identifying and solving the root cause of the problem and learning from it to prevent reoccurrence.

Our goal should be to create maximum synergy in each moment. To do this we must look at all negative “things” (situations, people, relationships, every-thing) like a scientist. If our immediate reaction is anger or frustration there are a limited number of physiological and behavioral responses (most of which end in conflict and negative outcomes). As a scientist you can look objectively at the problem or situation and work towards solving it and preventing reoccurrence.

Once we get past the emotional response “how could they” “Why would they” it becomes quite easy to diagnose and plan an appropriate response.

This continuous improvement cycle is “life”. By that I mean it is the essence of what life and creation are all about: things being the best version they can be through growth and evolution, to advance the survival of the corresponding thing(s). Because something exists it has an obligation to be the best it can be. As co-creators in the universe we have an obligation to help them.

The truth is every problem is a unique opportunity for improvement! It is literally that simple. When you realize that problems convert to opportunity (and often money and margin once fixed).I don’t shy away from problems. In fact I don’t even consider them a nuisance at all. Bring it on!

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Problem? Not a problem. Bring it on!

“Harmonious thoughts lead to happiness and abundance meanwhile negative thoughts lead to poverty and misery.” -The Master Key System

“I have been given eyes to see and a mind to think and now I know a great secret of
life for I perceive, at last, that all my problems, discouragements, and heartaches are, in truth, great opportunities in disguise. I will no longer be fooled by the garments they wear for mine eyes are open. I will look beyond the cloth and I will not be deceived.” -The Greatest Salesman that Ever Lived

Sometimes things go crappy. An expectation isn’t met or you aren’t happy about your hamburger at Chili’s. It’s not a good situation. When these things happen we have a choice in how we respond and react. Do we get angry and defensive “how dare you put mayonnaise on my hamburger it wasn’t listed on the menu!” Or do we approach it in a way the limits the negativity of an already negative situation “excuse me, there must have been some confusion. The menu didn’t reference any mayonnaise and I’d like to request this be re-made, please.”

This is not just about being polite it’s about maintaining your integrity to that which is “right” and not letting negativity cloud your filter on the world. Since we cannot change what has happened in the past we can only seek to alter the future. The way to do this is by properly diagnosing the issue and learning how to prevent it from reoccurring.

When something goes wrong, and we react in a negative manner, our mental vibrations shift and now the mental filters (we all have them it’s our point of view or perception) in which we are interpreting what is happening in the world around is being tinted and tainted by negative thoughts and emotions. If we start to “see red” everything starts looking “red”. Meanwhile, if we separate our emotions and feelings from the negative event we can objectively assess the situation and take ownership (we must be responsible for our own problems. Asking for help is OK but we can’t outsource them completely).

“Problems aren’t bad they are opportunities to make things work better, faster, cost less, become more cohesive, advance at a more rapid pace, growth, and advance synergy. “
-Jayson Meyer

If we react to a problem in a defensive manner by getting frustrated, angry, or fearful we risk losing our objectivity. Fear can be a big driver when there is a problem. The fear of getting in trouble can be significant. One must ask themself “if I cannot alter what has happened because of the problem how can help solve it and prevent it from reoccurring?” A mindset of this nature will always lead to advancement. It is a continuous improvement mindset that evaluates the problem or scenario objectively both identifying and solving the root cause of the problem and learning from it to prevent reoccurrence.

Our goal should be to create maximum synergy in each moment. To do this we must look at all negative “things” (situations, people, relationships, every-thing) like a scientist. If our immediate reaction is anger or frustration there are a limited number of physiological and behavioral responses (most of which end in conflict and negative outcomes). As a scientist you can look objectively at the problem or situation and work towards solving it and preventing reoccurrence.

Once we get past the emotional response “how could they” “Why would they” it becomes quite easy to diagnose and plan an appropriate response.

This continuous improvement cycle is “life”. By that I mean it is the essence of what life and creation are all about: things being the best version they can be through growth and evolution, to advance the survival of the corresponding thing(s). Because something exists it has an obligation to be the best it can be. As co-creators in the universe we have an obligation to help them.

The truth is every problem is a unique opportunity for improvement! It is literally that simple. When you realize that problems convert to opportunity (and often money and margin once fixed).I don’t shy away from problems. In fact I don’t even consider them a nuisance at all. Bring it on!

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Nice is Dangerous

Nice is a behavior or characteristic of behavior where one
sacrifices the self for to spare the emotions or feelings of
another individual.
Nice behaviors emerge when we are insecure with ourselves
or our knowledge of a subject.

It’s a form of walking on egg-shells and obfuscation from
objective reality. It alters the nature and manner in which
information is communicated to spare the emotions of the
recipient or the communicator.

The characteristics of “Nice” become an avoidance strategy
aimed to please and subjugate objective reality.

The right thing to do is openly and honestly communicate
thoughts, ideas, and opinions when they serve the rational
self interest of ourselves and others. This is “kind” and it is the
right way to be.